Managing assets and workflows efficiently is a constant challenge, especially for larger organizations with complex IT infrastructures. That’s why we’re excited to announce the release of iSource 2.0R12, packed with powerful new features designed to streamline asset identification, improve ticketing processes, and enhance role-based access controls. Let’s dive into what’s new and how these features will help you overcome common challenges and elevate your organization’s management capabilities.
Solving the IP Maze With Asset Identification Upgrade
If you’ve ever dealt with multiple branches or offices with some overlap in private IP address allocations, you know how quickly things can get confusing. With traditional IP-based identification, conflicts are inevitable when two devices share the same IP—leading to errors and mismanagement.
The new Asset Identification Upgrade solves this problem by combining the asset segment with the IP address to create a unique identifier for each asset. This upgrade provides a cleaner and more accurate system for managing assets across multiple locations. The result? Reduced errors, improved data accuracy, and more efficient central management—especially crucial for large-scale networks or multi-branch organizations.
Revolutionizing Ticket Management Beyond Manual Tracking
Managing tickets in large teams can quickly become chaotic. Without a clear mechanism for transferring tasks between users, tickets can fall through the cracks or become bottlenecked due to unclear ownership.
iSource 2.0R12 introduces a Ticket Workflow feature that makes collaboration smooth and transparent. Admins can create tickets, assign them to operators, and even CC relevant stakeholders—all within a single step. From there, the assigned operator can receive a notification and easily reassign the ticket if needed. When the task is complete, the ticket can be closed, providing a full, transparent workflow. This feature ensures better coordination, reduces manual tracking, and speeds up incident resolution—leading to quicker response times and a more effective overall ticketing process.
Fortifying Network Security via Granular Role-based Privileges
Unrestricted access is a ticking time bomb. Users often had permissions far beyond their actual needs, creating significant security and compliance risks. When your team grows or you add new branches or departments, managing access to sensitive information becomes more challenging.
The Role-Based Privileges feature in iSource 2.0R12 tackles this by assigning access rights based on roles instead of individuals. This means you can control who has access to which data and actions across different segments of the system, ensuring that users only see what’s relevant to their job. Not only does this reduce the risk of unauthorized access and data leakage, but it also makes onboarding and offboarding a breeze.
In essence, putting all these innovations together, iSource 2.0R12 makes it easier than ever to manage large-scale networks, coordinate teams, and ensure secure access control. For more details, reach out to Hillstone Networks representative.
